Last updated: 30 July 2026
Orders placed before 1:00 PM PST on a business day are generally dispatched the same day. Orders placed after that time, or on a weekend or public holiday, are dispatched on the next business day. Dispatch may be delayed where an order requires additional verification of purchaser eligibility.
Vials are packed in protective inserts inside a plain outer carton. Outer packaging does not describe the contents beyond what carrier regulations require. Lyophilized materials are shipped at ambient temperature and are stable in transit; refrigerated shipping is not required and is not offered.
We ship only to addresses in jurisdictions where the ordered materials may lawfully be received. Certain materials are restricted or prohibited in some U.S. states and some countries. The purchaser is solely responsible for confirming that a material may lawfully be imported into and possessed at the delivery address, and for obtaining any required licence. We may cancel and refund an order if we become aware of a restriction. We do not ship to freight forwarders that will not disclose the final destination.
Where an order is seized, refused, or destroyed by customs or another authority, no refund is available and Frontier Labs accepts no liability.
Title and risk of loss pass to the purchaser on delivery to the carrier. Tracking information is emailed on dispatch. Delivery estimates are not guaranteed and Frontier Labs is not liable for carrier delay, mis-delivery, or theft after delivery has been recorded.
Inspect your shipment on arrival. Report any damage, shortage, or incorrect item within 7 days of delivery to contact@frontierlabs.store, including your order number, the lot number, and photographs of the outer packaging and the affected vials. Verified claims are replaced or refunded at our option. Claims made after 7 days cannot be accepted.
These are research chemicals. Once a vial leaves our custody we cannot verify its storage conditions or integrity, and it cannot be returned to stock.
Return authorisation must be obtained before shipping anything back. Unauthorised returns are refused and are not refunded.
If a lot does not match its Certificate of Analysis, contact us with the lot number and a description of the discrepancy. Where verified, the material is replaced or refunded in full. This is your exclusive remedy under Section 9 of our Terms & Conditions of Sale.
Orders may be cancelled without charge until dispatch. Once an order has been dispatched it cannot be cancelled and is handled under the returns process above.
Approved refunds are issued to the original payment method, normally within 5–10 business days of our receipt and inspection of the returned material or, for damage claims, of our approval of the claim. Original shipping charges are refunded only where the fault was ours.